A simple guide to your home delivery service over the Christmas and New Year

(All deliveries include insurance at no additional cost)

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Please see below for delivery options:

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Orders placed on 23rd December

If you place your order before 2pm we aim to have your order delivered on the 24th December (if you chose Saturday Guaranteed Delivery)

If you place your order after 2pm we aim to have your order delivered on the 29th December (If you chose Express Delivery)

Orders placed on 30th December

If you place your order before 2pm we aim to have your order delivered on the 31st December (If you chose for Saturday Guaranteed Delivery)

If you place your order after 2pm we aim to have your order delivered on the 4th January (If you chose Express Delivery)

Please be aware that external factors beyond our control (such as strikes, adverse weather conditions) are out of our control and may delay your order. If you chose the Free Super Saver Delivery we are unable to guarantee a delivery date and your order may arrive after the Christmas and New Year period.

Please note that Royal Mail will not deliver on the following days over the Christmas and New Year festive period.

• Saturday 25th December to 27th December inclusive
• Saturday 31st December to 3rd January inclusive
• All deliveries are subject to cleared funds reaching our account (Terms and conditions apply)

Please see below for our Travel Online Help desk Christmas and New Year Opening times

Friday 23rd December 2011 – 9am to 5pm
Saturday 24th to Tuesday 27th of December 2011 – Closed
Wednesday 28th to 30th December 2011 – 9am to 5pm
Saturday 31st December 2011 to Monday 2nd January 2012 – Closed
Tuesday 3rd January 2012 onwards our normal Services resumes 9am to 5pm

A Merry Christmas & Happy New Year to all our Customers

ORDER NOW

We are aware that you may feel uncertain about purchasing online, but we can reassure you that it is perfectly safe to do so, as we are a recognised provider of foreign exchange with over 20 years experience.

ChangeGroup is one of the leading foreign exchange companies in the world with retail branches in 10 countries and 22 cities across Europe, North America and Asia Pacific.

We are monitored and regulated by HM Revenue & Customs (HMRC)and Investors in People. The HMRC have strict policies and procedures in place and we are committed to preventing money laundering and terrorist financing. As a member of ABTA and being awarded the Investors In People standard you can be assured that you will receive a truly professional service.

Once the funds you have sent us have been cleared, we will immediately dispatch your currency via a traceable postal service of your choice.

We are committed to protecting the privacy of all our users and have invested heavily in leading security intelligence and technology to ensure you have total peace of mind when purchasing online at www.changegroup.co.uk

Your order is placed over a secure connection and all your personal information is encrypted and protected at all times.

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What does our Buy–Back Protection offer you?

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We truly believe in looking after our customers, so when you place your order, you will be given the option to purchase our "Buy–Back Protection" service for only £3.50. We secure your

holiday money exchange

 rate so if you return with any unused foreign currency you are guaranteed the same great holiday money exchange rate commission free. This means that the holiday money exchange rate will be the same when you return as when you left protecting yourself from any exchange rate fluctuations.

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Before travelling abroad, it can be difficult to estimate how much foreign currency you require for your trip. However, you don’t want to worry about the holiday money exchange rates and any hidden charges incurred when using your credit/debit cards abroad for purchases and cash withdrawals. If you return with any unused holiday money, our Buy–Back Protection allows you to benefit from the same holiday money exchange rate you purchased. By purchasing our Buy–Back Protection and securing the exchange rates commission free, you can take that little bit extra for those special holiday occasions as any excess holiday money can be exchanged at your original holiday money exchange rate.

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We believe a holiday should be a peaceful escape and a time to relax. We know that the last thing you want on your mind is fluctuating holiday money exchange rates. With ‘Buy–Back Protection’ ChangeGroup gives you peace of mind.

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Join our 25,000 customers who chose to add Buy-Back Protection to their holiday money online orders each year.

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Order your currency online today and ensure you receive your money back, commission free and at the same holiday money exchange rate you purchased.

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Thank You

You have now successfully activated our popular Currency Rate Alert Service.

We will email you when your selected currency reaches your chosen target rate & look forward to helping you in any way we can.

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